Acceptable Use Policy

Effective: January 1, 2024.

These Terms of Use ("Terms") constitute a binding agreement between you and A ONE Institute, Inc ("A ONE Institute") in relation to your use of the A ONE Institute website (“Website”), applications (including “A ONE PREMIUM CONTENTS”), and related functionalities or services (collectively referred to as "Services"). These Terms apply to your access and use of the Services. By using the Services, you agree to comply with all applicable laws and regulations.

Please read these Terms carefully before using our Services or Website. By using the Services, including our Website, or clicking to accept or agree to these Terms when this option is made available to you, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services, including the Website.

A ONE Institute reserves the right to change or supplement these Terms at any time at its sole discretion by posting on the A ONE Institute website, and such changes or supplements will be binding on you in relation to your use of the Services. Such changes or additions become effective either at the time of posting or on the date specified in the updated Terms. For clarity, you agree to comply with the most current version of these Terms.

A ONE Institute reserves the right, at its sole discretion, to change, modify, or discontinue any aspect or component of the Services at any time. Descriptions of the Services provided by A ONE Institute do not constitute a representation that the Services will operate continuously or will be available at all times.

1. You are prohibited from using our Services to share content that:

Contains illegal content or promotes illegal activities with the intent to commit such activities. Please keep in mind that users who are as young as 13 use A ONE INSTITUTE, and we do not allow content that is inappropriate for these younger users.
Contains credible threats or organizes acts of real-world violence. We don’t allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm.
Harrasses others. We encourage commentary about people and matters of public interest, but abusive or otherwise inappropriate content directed at private individuals is not allowed.
Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own, or otherwiseinfringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner.
Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.
Otherwise violates the A ONE INSTITUTE Terms of Use.

Please note that specific Content Offerings may have additional rules and requirements.

2. You also aren't allowed to:

Do anything that violates local, state, national, or international law or breaches any of your contractual obligations or fiduciary duties.
Share your password, let anyone besides yourself access your account, or do anything that might put your account at risk.
Attempt to access any other user's account.
Reproduce, transfer, sell, resell, or otherwise misuse any content from our Services, unless specifically authorized to do so.
Access, tamper with, or use non-public areas of our systems, unless specifically authorized to do so.
Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.
Try to reverse engineer any portion of our Services.
Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.
Use our Services to distribute malware.
Use our Services or any functionality of the A ONE INSTITUTE platform for anything other than for completing online courses or for pedagogical purposes.
Impersonate or misrepresent your affiliation with any person or entity.
Encourage or help anyone do any of the things on this list.

Copyright and Trademark Policy

Effective as of January 1, 2024.

A ONE INSTITUTE respects the intellectual property rights of our Content Providers, instructors, users, and other third parties and expects our users to do the same when using the Services. We reserve the right to suspend, disable, or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights, trademarks, or other intellectual property rights of others.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you would like to read the DMCA, please visit the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf.

If you believe in good faith that materials on the A ONE INSTITUTE platform infringe your copyright, the DMCA provides that you (or your agent) may send us a notice requesting that the material be removed or access to it blocked.

The notice must include the following information:

the physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
identification of the copyrighted work claimed to have been infringed (or, if multiple copyrighted works located on the platform are covered by a single notification, a representative list of such works);
identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow A ONE INSTITUTE to locate the material on the platform;
the name, address, telephone number, and email address (if available) of the complaining party;
a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the Services can either be sent:

via mail: 65 Challenger Rd Suite 201, Ridgefield Park, NJ 07660
via email: [email protected]

We suggest that you consult your legal advisor before filing a notice. Also, be aware that there can be penalties for false claims under the DMCA.

A ONE INSTITUTE also respects the trademark rights of others. Accounts with any other content that misleads others or violates another's trademark may be updated, suspended, disabled, or terminated by A ONE INSTITUTE in its sole discretion. If you are concerned that someone may be using your trademark without proper permission on our Services, please email us at [email protected], and we will review your submission. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or temporarily or permanently suspend or disable the individual’s account.

Payments and Refund Policy

Effective as of January 1, 2024.

For details on our refund and cancellation policies, please refer to the information below. Please note that our policies may differ between offerings, and payment options may vary. Please also note that we treat violations of our Terms of Use and Honor Code very seriously, and we have no obligation to offer refunds to users who violate these or other A ONE INSTITUTE policies, even if their requests are made within the designated refund period.

1. One-time Purchases

General Refunds

(1) Guided Projects

On the A ONE PREMIUM CONTENTS platform, operated by A ONE Institute, various payment methods are available for membership fees. Once a payment for an membership is processed, the membership is considered to have been provided to the user, and thus, no refunds are typically available. However, we have implemented the following exceptions to this policy:

48-Hour Refund Window: If a user requests a refund within 48 hours of making a payment and has not commenced the provided test, A ONE Institute is obligated to process the refund. This allows users a brief period to reconsider their purchase under specific conditions.

Non-Refundable Once Begun: If a test is initiated (i.e., once a user clicks to start an exam), it becomes non-refundable. This policy reflects our commitment to the integrity of the testing process and the resources allocated upon commencement.

By completing a payment, users are considered to have acknowledged and agreed to this refined policy. These terms are designed to balance the flexibility for our users with the need to maintain a fair and efficient testing environment.

(2) Intellectual Property Policy

Users who participate in the A ONE PREMIUM CONTENTS Gold or Platinum memberships are eligible to receive access to videos and pdfs. These materials are the exclusive intellectual property of A ONE Institute. It is strictly prohibited for users to distribute or share these videos with others in any form. In cases where users have accessed content, refunds are not available once the videos have been accessed, as the content is considered to have been provided to the user.

2. Promotional Offers

may from time to time offer special promotional offers or discounts (“Offers”). Offer eligibility is determined by A ONE INSTITUTE at its sole discretion and we reserve the right to revoke an Offer in the event that we determine you are not eligible. Users with an existing Offer may not be eligible for additional Offers. We may use information such as method of payment or an account email address used with a A ONE INSTITUTE purchase to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign up for the Offer or in other communications made available to you.

3. Changes to Price and Subscription Plans

We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your subscription plan will take effect following notice to you.

Privacy Notice

Effective as of January 1, 2024.

Key Information

A ONE INSTITUTE, Inc. is the data controller of the personal information we collect about you (i.e., the entity that determines the means and purposes of collecting, using, and disclosing the personal information)
We collect the personal information set out in the "What Information We Collect" section of this Privacy Notice below, including account registration details such as name and email, details of Content Offerings you undertake, survey information (where you provide it), identity verification data, and information about your use of our site and Services.
We use your personal information for the purposes set out in the "How We Use the Information" section of this Privacy Notice below, including providing our site and Services to you, ensuring the security and performance of our site, conducting research relating to Content Offerings, sharing information with our Content Providers and our suppliers, direct marketing, and performing statistical analysis of the use of our site and Services.
You have a number of rights that you can exercise in relation to our use of your personal information, as set out in the "Updating or Deleting Your Personally Identifiable Information" section of this Privacy Notice below.

You can find information about us and how we collect, use and store your personal data in each section of this Privacy Notice:

How We Use the Information:

Information relating to your use of our Site. We use information relating to your use of the Site to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use this information to ensure the security of our Services and the Site.
Personally Identifiable Information provided directly by you or via third parties. Except as set forth in this Privacy Notice or as specifically agreed to by you, A ONE INSTITUTE will not disclose any of your Personal Data. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personal Data as described below.
Providing the Site and our Services. We use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, products, or Services that you request from us.
Technical support and security. We may use Personal Data to provide technical support to you, where required, and to ensure the security of our Services and the Site.
Updates. We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the Site or Content Offerings. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.
Communications with or from A ONE INSTITUTE. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Notice. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so. Where we send you emails, we may track the way that you interact with these emails (such as when you open an email or click on a link inside an email). We use this information for the purposes of optimizing and better tailoring our communications to you.
Communications with A ONE INSTITUTE Business Partners. We may share your Personal Data with Content Providers and other business partners of A ONE INSTITUTE so that Content Providers and other business partners may share information about their products and services that may be of interest to you where they are legally entitled to do so.
Disclosure to A ONE INSTITUTE Operations and Maintenance Contractors. We use various service providers, vendors, and contractors (collectively, "Contractors") to assist us in providing our Services to you. Our Contractors may have limited access to your Personal Data in the course of providing their products or services to us, so that we in turn can provide our Services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Content Offerings. Access to your Personal Data by these Contractors is limited to the information reasonably necessary for the Contractor to perform its limited function for us.
Government Authorities; Legal Rights and Actions. A ONE INSTITUTE may share your Personal Data with various government authorities in response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personal Data when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of A ONE INSTITUTE, the Site, our users, customers, or others; and in connection with our Terms of Use and other agreements.
Disclosure to Acquirers. A ONE INSTITUTE may disclose and/or transfer your Personal Data to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business, or assets of A ONE INSTITUTE to which your Personal Data relates.
e-Readers. If we receive any Personal Data related to the extent to which you use designated e-Readers or other devices to access A ONE INSTITUTE materials, we may archive it, and use it for research, business, or other purposes.

What Information We Collect

We gather the following types of information about users through the Site:
Information relating to your use of our Site. When users come to our Site, we may track, collect, and aggregate information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to our Site. Collecting such information may involve logging the IP address, operating system, and browser software used by each user of the Site. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of their point of connectivity. Location data may be used to route your traffic to the nearest regional server to reduce latency and improve your experience. We may also use cookies and web beacons when you visit our Site. For more information on our use of cookies and web beacons, please refer to our Cookies Policy.
Personal Data provided directly by you or via third parties. We collect Personal Data that you provide to us when you register for an account, update or change information for your account, purchase products or Services, complete a survey, sign-up for email updates, participate in our public forums, send us email messages, and/or participate in Content Offerings or other Services on our Site. We may use the Personal Data that you provide to respond to your questions, provide you the specific Content Offering and/or Services you select, send you updates about Content Offerings or other A ONE INSTITUTE events, and send you email messages about Site maintenance or updates.
Account Registration. If you register for an account on our Site, you may be required to provide us with certain Personal Data such as your name and email address. You may also voluntarily provide us with additional Personal Data.
Updates. A ONE INSTITUTE may offer you the ability to receive updates either via email or by posting on portions of the Site only accessible to registered users. In order to subscribe to these Services, you may be required to provide us with Personal Data such as your name and email address.
Forums. A ONE INSTITUTE may offer public forums from time to time (the "Forums") where you can share comments and thoughts. In order to participate in the Forums, you may be required to register with us and/or provide us with Personal Data such as your name and email address. Please keep in mind that information you post or make available in Forums will be publicly available. You should not include any personal information or other information of a personal or sensitive nature, whether relating to you or another person, in a Forum post. Please also reference our Terms of Use and our Code of Conduct for additional information about proper use of our Forums.
Participation in Content Offerings. A ONE INSTITUTE offers users the opportunity to participate in Content Offerings on or through the Site. If you desire to participate in a Content Offering, you will be asked to provide us with certain information necessary to conduct such a Content Offering. This information may include, among other things, your name and email address.
If you participate in a Content Offering, we may collect certain user-generated content, such as assignments you submit, peer-graded assignments, and peer grading feedback. We also collect course data, such as responses to in-video quizzes, standalone quizzes, exams, and surveys. You should not include any Personal Data or other information of a personal or sensitive nature, whether relating to you or another person, on assignments, exams, or surveys, except for information required to participate in or submit such assignments, exams, or surveys.
Identity Verification. A ONE INSTITUTE may offer you the ability to verify your identity for select Services. In order to enroll for these Services, you may be required to provide us or our third-party identity verification vendor with Personal Data such as your name, address, date of birth, a headshot taken using a webcam, and a photo identification document. Additionally, if you apply for financial aid in connection with these Services, you may be required to provide information regarding your income.
Communications with A ONE INSTITUTE. We may receive Personal Data when you send us an email message or otherwise contact us.
Third Party Sites. We may receive Personal Data when you access or log-in to a third party site, e.g., Facebook, from our Sites. This may include the text and/or images of your Personal Data available from the third party site.
Surveys. We may receive Personal Data when you provide information in response to a survey operated by us or a Content Provider.
Partner sites. Partner sites providing Content Offering-related tools and services to A ONE INSTITUTE users may collect nonfinancial individual-level user data regarding the individual’s use of that partner site while the partner sites provide those services to A ONE INSTITUTE. The partner sites may share that data with A ONE INSTITUTE for the purpose of improving our Services, the partner site’s services, and the individual’s education experience. This data includes information such as the amount of time spent on the partner site and pages viewed.
Third Party Payment Processing. A ONE INSTITUTE provides you with the ability to pay for Content Offerings and other Services using a credit card or other methods through a third party payment processing service provider. Please note that our service provider – not A ONE INSTITUTE – collects and processes your financial information.

What You Agree to by Using Our Site

We consider that the legal bases for using your personal information as set out in this Privacy Notice are as follows:
our use of your personal information is necessary to perform our obligations under any contract with you (for example, to comply with the Terms of Use of our Site which you accept by browsing our website and/or to comply with our contract to provide Services to you, your academic institution, your employer, or other organization that may be providing you with access to our Services); or
our use of your personal information is necessary for complying with our legal obligations; or
use of your personal information is necessary for our legitimate interests or the legitimate interests of others. Our legitimate interests are to:
run, grow and develop our business;
operate our Site and provide our Services;
select appropriately skilled and qualified suppliers;
build relationships with partners and academic institutions;
carry out research and statistical analysis;
carry out marketing and business development; and
for internal administrative and auditing purposes.
consent, to send you certain communications or where you submit certain information to us, or where required to rely upon consent by local law.
Which legal basis applies to a specific activity will depend on the type of personal information used and the context in which it is being used.
If we rely on our (or another party’s) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other party’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information.
We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time as described below).
If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by visiting your profile page and clicking the box to remove consent and we will stop doing so. If you withdraw your consent, this may impact the ability for us to provide some of our Services to you.